Support
We're here to help with orders, accounts, pull boxes, payments, and anything else related to Booster Box. Use the form below to submit a ticket; we'll reply to your email or you can view the conversation here if you're signed in.
How we can help
Our support team can assist with:
- Order status, shipping, and delivery
- Returns, refunds, and damaged or missing items (see our Shipping & returns policy)
- Account access, password reset, and verification
- Pull boxes, credits, vault, and store credit
- Payments, cashout, and KYC (see our KYC page)
- Technical issues or bugs on the site
- Questions about Terms, Privacy, or Fair play
Response times
We aim to respond to new tickets within one to two business days. During busy periods it may take a little longer. Please include your order number (if relevant) and a clear description of the issue so we can help you quickly.
Submit a ticket
If you don't have an account, use the same email to view your ticket later. When you sign up with that email, your tickets will be linked to your account.
New ticket
View your tickets
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Your tickets
Submit a ticket above or look up by email to see your tickets.
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